Presented at NUX5 in Manchester

Graham: Have you heard of ‘conversational UIs’ or ‘conversational commerce’?
You: Sort of, but I’m not entirely sure what it’s all about…
Graham: It’s the idea of using natural language – you know, chat, messaging, voice and the like – as the way of interacting with brands or services through things like WhatsApp, Facebook Messenger and Siri.
Graham: As a designer it’s kind of exciting and terrifying in equal measures 🙂
You: Sounds a bit space-age!
Graham: No no, it’s actually already here in some forms, and will be properly real fairly soon.
Graham: Come along to my session and I’ll try to explain it all as well as demonstrate some work on this I’ve done around banking.